Refund Policy

Last updated: August 2026

At Tera Mera Bazar, we want you to be confident in your subscription. This Refund Policy explains when you are eligible for a refund, how to request one, and how we process it.

1. Eligibility for a Refund

You may be eligible for a full refund of your subscription fee if all of the following conditions are met:

• Your refund request is submitted within 7 calendar days of the payment date.
• You have not accessed or used any leads distributed to your account under that subscription.
• Your account is in good standing (no policy violations or pending investigations).

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The 7-day window has passed since the payment date.
• One or more leads have been accessed, viewed, or downloaded under the plan.
• The subscription was purchased as part of a promotional, discounted, or custom plan.
• The account has been suspended or terminated due to a Terms of Service violation.
• Refund is requested for a plan renewal where the prior billing cycle’s leads have been used.
• Partial refunds for unused lead credits within an active subscription period are not provided.

3. Payment Gateway Fees

Payment processing fees charged by our gateway partners (Razorpay / Cashfree) are non-refundable. These typically amount to 2–3% of the transaction value and will be deducted from the refund amount before it is returned to you.

4. How to Request a Refund

To request a refund, please email us at support@teramerabazar.com with the subject line “Refund Request — [Your Company Name]” and include:

• Your registered email address and company name
• The order/transaction ID from your payment confirmation
• The reason for your refund request

Our team will review your request and respond within 3 business days.

5. Refund Processing Time

Once a refund is approved, it will be processed within 7–10 business days. The credit will be returned to the original payment method (bank account, UPI, credit/debit card). Processing times may vary depending on your bank or payment provider and are outside our control.

6. Disputed Transactions

If you believe a charge on your account is incorrect, please contact us at support@teramerabazar.com before initiating a chargeback with your bank. We are committed to resolving genuine billing errors promptly. Unwarranted chargebacks may result in account suspension.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be communicated via email or a notice on the Platform. The policy in effect at the time of your purchase governs your subscription.

8. Contact Us

For refund queries or support:
Tera Mera Bazar
Email: support@teramerabazar.com
Website: teramerabazar.com